Slimefall Arcade support

Get help

Email contact@jgopie.com with a short description of what happened. Please do not send passwords, account credentials, advertising identifiers, or other sensitive information.

Include these details

• Your device model and Android or iOS/iPadOS version.
• The Slimefall Arcade app version and build number.
• The game mode you were playing: Arcade, Daily, or Cozy.
• The steps that led to the issue and whether it happens repeatedly.
• A screenshot or screen recording, when it can be shared safely.

Try these steps first

1. Close Slimefall Arcade completely and reopen it.
2. Check that the device has enough free storage and is not in low-power mode.
3. For rankings, confirm that you are signed in to Google Play Games or Game Center.
4. For online services or ads, retry on a stable internet connection.
5. Install the latest private or public version available to your account.

Clearing app data or uninstalling the game can remove local progress. Try those steps only after deciding that the local data can be lost.

Rankings and score submissions

Arcade and Daily rankings use Google Play Games on Android and Game Center on Apple devices. If you play while signed out or offline, an eligible best score may remain queued on the device and retry after you sign in, reconnect, resume the app, or finish a later run.

Cozy mode does not submit scores to an online leaderboard.

Ads and privacy options

Slimefall Arcade uses rewarded and interstitial ads and requests non-personalized ads for the current release. Where privacy options are available, reopen them from Settings in the game. A rewarded item is granted only after the rewarded ad reports successful completion.

Read the privacy policy for details about AdMob, Google Play Games, Game Center, and local game data.

Local progress

Scores, Bits, unlocked themes, settings, and related progress are stored locally. Slimefall Arcade does not currently offer cross-device cloud save or a publisher-operated account recovery service.